BoB Order User Manual
  • Account
  • Store Management
  • Opening Hours Management
  • Notice Management
  • Menu Management
  • Product Management
  • Option Management
  • Discount Management
  • Batch Order Management(Deprecated)
  • Surcharge Management
  • Table Configuration
  • Payment History
  • Serving Dashboard
  • Kitchen Dashboard
  • Counter Dashboard
  • New Order Menu
  • Statistics
  • Stock Quantity Management
  • Pickup Notice Dashboard
  • Receipt View
  • How to issue receipt
  • How to reorder Option Group & Option
  • How to change customer table
  • How to manage cash balance
  • How to refund
  • How to delete an app account from Bob Order
  • Stripe
  • Scan Login Multi Device
  • Printing QR Code
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Counter Dashboard

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Last updated 1 year ago

Counter Dashboard

The counter dashboard is a dashboard used to manage orders and payment.

  1. Table Display : , the counter dashboard displays the number of tables configured. However, it can be inconvenient to always see tables that have no orders. Therefore, pressing the "show all/hide empty" button in the upper right corner is convenient for viewing only the tables with incoming orders.

  2. Order Status : For pre-paid system establishments, orders remain in a holding state until payment is processed as follows. Once payment is processed, the order is forwarded to the kitchen for preparation.

  3. Payments

    1. Payment : Payment for the food can be processed through card or cash payment.

      1. Card Payment :

        1. Click on the table to process payment

        2. Check the total price

        3. Click on the CARD button

        4. Click on the Confirmed or Cencel button

        1. Cash Payment :

          1. Click on the table to process payment

          2. You enter the amount of cash received from the customer

          3. You double-check the change to give back to the customer

          4. Click on the Payment Confirmed

        2. Split Payment :

          1. Click on the table to process payment

          2. You input the number of people with whom you need to split the bill.

          3. You enter the amount that each person needs to pay.

          4. You select the payment method for each individual.

          5. Click on the Confirm Payment

    2. Extra Charge : This is used to add an additional charge when a customer orders items not listed on the menu or requests additional services not included in the menu.

      1. Click on the table to process payment

        1. Click on Extra Charge button on the screen

        2. (Optional) Enter new extra charge title : You can add a title for items or reasons where an extra charge is applied. This title will be displayed on the receipt provided to the customer.

        3. You enter the amount that customer needs to pay for the extra item

        4. Click on the Apply Extra Charge

    3. Instant Discount : This is used when you want to provide a special discount for a particular order

      1. Click on the table to process payment

        1. Click on Instant Discount button on the screen

          1. (Optional) Enter new instant discount title : You can add a title for items or reasons where discount is applied. This title will be displayed on the receipt provided to the customer.

        2. Click on the Apply Instant Discount

    4. Add Order : By default, customers place orders themselves using QR codes. However, in cases where orders are added at the counter, you can input the order on behalf of the customer.

    5. Quick Charge : This is used when you want to sell items separately, without specifying a table, alongside the regular menu orders. For example, if your restaurant sells Side Dishes separately, and customers want to purchase them in addition to their food orders, you can use this for payment purposes.

  4. New Order : It is used for the purpose of taking orders directly at the counter. This can be helpful when a customer has difficulty ordering through a QR code or when the customer doesn't have a device to use for QR code ordering. You can use it to place orders on behalf of the customer, and it also allows you to input table numbers. It can be used for TakeAway orders or when orders are placed over the phone.

  5. Stock Quantity Management

  6. Cash Balance Management

In Table Configuration
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