> For the complete documentation index, see [llms.txt](https://bob-order.gitbook.io/bob-order-user-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bob-order.gitbook.io/bob-order-user-manual/how-to-refund.md).

# How to refund

### To issue a refund for a customer who paid with mobile payment, follow these steps:

1. Access Menu Management by navigating to **Menu > Counter Dashboard**
2. Click on **the Paper Button** located in **the top right** of the screen, to go to the payment history
3. Choose one that you want to issue a refund \
   ![](https://632407077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVtgNWTqNK97Mim5Jh5xJ%2Fuploads%2F9NwoNOx19rBVyOKA0buH%2Fimage.png?alt=media\&token=bf81bc57-da21-4ad1-833e-3acb6acd4565)
4. Click red button for a refund
5. You can see the result\
   ![](https://632407077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVtgNWTqNK97Mim5Jh5xJ%2Fuploads%2FSyyAqiAwWbvsHUDgYFvg%2Fimage.png?alt=media\&token=40ea092e-5984-433b-ba45-949e3ed03aca)