# Surcharge Management

### What is Surcharge Management?

Surcharge Management is where you will inform or notice a user or customer about a certain extra funds or payments due to a special event.

### To create Surcharge, follow these steps:

1. Access Surcharge Management by navigating to the three bars located top corner **> Surcharge Management**.<br>

   <figure><img src="/files/BoPtGs3uEOQioWbKAG3e" alt=""><figcaption><p>Surcharge Management</p></figcaption></figure>

2. Category
   1. **Base Surcharge** : This uses for imposing additional charges on specific dates such as weekends or holidays.
   2. **Credit Card Surcharge** : This uses for imposing additional charges on card payments. When a customer proceeds with payment using a card, the amount including the surcharge should be displayed.
   3. **Stripe Surcharge** : When customers make payments using their mobile devices for self-checkout, they can set the card transaction fees that will be incurred.

3. Click on **the Plus Button** located in **the right** of the screen to start creating a new surcharge.

4. Fill out the required sections as follows:
   1. **Surcharge Title** : The title of the surcharge. It will be displayed only to administrator.
   2. **Surcharge Type** :&#x20;
      1. Public holiday (Western Australia) : On dates designated as public holidays, a surcharge is automatically applied.
         1. Check Public Holiday : Click on show calendar&#x20;
      2. Weekend : It is applied automatically every weekend.
      3. Custom(Dates) :  It is automatically applied on specified dates.
      4. Custom(Period) : It is automatically applied on specified period.
   3. **Surcharge Rate** : The rate of surcharge
   4. **Surcharge Description** : The description for the surcharge. It will be displayed to customers
   5. **Exceptional Dates** : Dates within the set period or on specific dates when you want to exempt surcharge application.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://bob-order.gitbook.io/bob-order-user-manual/surcharge-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
