BoB Order User Manual
  • Account
  • Store Management
  • Opening Hours Management
  • Notice Management
  • Menu Management
  • Product Management
  • Option Management
  • Discount Management
  • Batch Order Management(Deprecated)
  • Surcharge Management
  • Table Configuration
  • Payment History
  • Serving Dashboard
  • Kitchen Dashboard
  • Counter Dashboard
  • New Order Menu
  • Statistics
  • Stock Quantity Management
  • Pickup Notice Dashboard
  • Receipt View
  • How to issue receipt
  • How to reorder Option Group & Option
  • How to change customer table
  • How to manage cash balance
  • How to refund
  • How to delete an app account from Bob Order
  • Stripe
  • Scan Login Multi Device
  • Printing QR Code
Powered by GitBook
On this page
  • What is Surcharge Management?
  • To create Surcharge, follow these steps:

Surcharge Management

PreviousBatch Order Management(Deprecated)NextTable Configuration

Last updated 10 months ago

What is Surcharge Management?

Surcharge Management is where you will inform or notice a user or customer about a certain extra funds or payments due to a special event.

To create Surcharge, follow these steps:

  1. Access Surcharge Management by navigating to the three bars located top corner > Surcharge Management.

  1. Category

    1. Base Surcharge : This uses for imposing additional charges on specific dates such as weekends or holidays.

    2. Credit Card Surcharge : This uses for imposing additional charges on card payments. When a customer proceeds with payment using a card, the amount including the surcharge should be displayed.

    3. Stripe Surcharge : When customers make payments using their mobile devices for self-checkout, they can set the card transaction fees that will be incurred.

  2. Click on the Plus Button located in the right of the screen to start creating a new surcharge.

  3. Fill out the required sections as follows:

    1. Surcharge Title : The title of the surcharge. It will be displayed only to administrator.

    2. Surcharge Type :

      1. Public holiday (Western Australia) : On dates designated as public holidays, a surcharge is automatically applied.

        1. Check Public Holiday : Click on show calendar

      2. Weekend : It is applied automatically every weekend.

      3. Custom(Dates) : It is automatically applied on specified dates.

      4. Custom(Period) : It is automatically applied on specified period.

    3. Surcharge Rate : The rate of surcharge

    4. Surcharge Description : The description for the surcharge. It will be displayed to customers

    5. Exceptional Dates : Dates within the set period or on specific dates when you want to exempt surcharge application.

Surcharge Management