> For the complete documentation index, see [llms.txt](https://bob-order.gitbook.io/bob-order-user-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bob-order.gitbook.io/bob-order-user-manual/surcharge-management.md).

# Surcharge Management

### What is Surcharge Management?

Surcharge Management is where you will inform or notice a user or customer about a certain extra funds or payments due to a special event.

### To create Surcharge, follow these steps:

1. Access Surcharge Management by navigating to the three bars located top corner **> Surcharge Management**.<br>

   <figure><img src="/files/BoPtGs3uEOQioWbKAG3e" alt=""><figcaption><p>Surcharge Management</p></figcaption></figure>

2. Category
   1. **Base Surcharge** : This uses for imposing additional charges on specific dates such as weekends or holidays.
   2. **Credit Card Surcharge** : This uses for imposing additional charges on card payments. When a customer proceeds with payment using a card, the amount including the surcharge should be displayed.
   3. **Stripe Surcharge** : When customers make payments using their mobile devices for self-checkout, they can set the card transaction fees that will be incurred.

3. Click on **the Plus Button** located in **the right** of the screen to start creating a new surcharge.

4. Fill out the required sections as follows:
   1. **Surcharge Title** : The title of the surcharge. It will be displayed only to administrator.
   2. **Surcharge Type** :&#x20;
      1. Public holiday (Western Australia) : On dates designated as public holidays, a surcharge is automatically applied.
         1. Check Public Holiday : Click on show calendar&#x20;
      2. Weekend : It is applied automatically every weekend.
      3. Custom(Dates) :  It is automatically applied on specified dates.
      4. Custom(Period) : It is automatically applied on specified period.
   3. **Surcharge Rate** : The rate of surcharge
   4. **Surcharge Description** : The description for the surcharge. It will be displayed to customers
   5. **Exceptional Dates** : Dates within the set period or on specific dates when you want to exempt surcharge application.


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